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CAPTURING ZENDESK’S CUSTOMER SUCCESSES

Since Zendesk’s business is outsourced customer support, it’s no surprise that the company is obsessed with equating its own brand with outstanding customer service. After all, if customers aren’t shouting from the rooftops about Zendesk, something’s wrong. But shout they do. And loudly.

Rainmaker began working with Zendesk when the company had just a handful of clients. We developed compelling stories that showed Zendesk in action, creating stories that were so powerful, other Zendesk customers began asking to be included in the program.

Today there are more than 100 case studies on the website from organizations of all sizes. These stories have fed many other companywide programs, including PR and the company’s popular blog, Zengage. And, of course, the stories have been instrumental in the sales process.

“From Day One, Rainmaker understood our technology and our unique voice and how to get to the heart of each customer story.”

—Roxana Siu, Senior Product Marketing Manager, Zendesk